1 Year on and the results are there!
Broadwalk Property Management, launched in January last year, promoting a near paperless and transparent property management service promising to offer clients and tenants a service often found wanting in the industry. One would be excused in thinking we have heard it all before, however the award winning company have been adding substance to their claims by providing clients with significant savings.
One such saving is benefiting the residents and owners of Makinen House in Buckhurst Hill, Essex. Having taking over the management from a local agent in September 2012, the residents association were halfway through a tender process for redecoration works and structural drainage works. After years of neglect and damp problems left unresolved, the association employed an expert structural engineering firm to resolve the damp problem. The firm employed recommended and set out plans to install an internal drainage system in the basement corridor to channel the damp away from the property.
When Broadwalk took over the management, the original tender return was poor, so they immediately invited six new firms to join the tender process. Managing Director Daniel Hawkins recalls the first day on site, was taking these contractors around the site with the surveyors and structural engineer to go through the proposed works!
During this meeting one of the contractors raised concerns that echoed Daniel’s own thoughts that it appeared very little thought had gone through the actual cause of the damp and the recommendations set out appeared only move the problem elsewhere rather than solve it.
Having opened up the inspection pit dug previously, alarm bells began to ring when it was clear the water table level was approximately 30cm below the substantial damp proof course, yet the area of damp was at the other end of the property with the ground level being almost a metre higher. Daniel, using his vast experience and some common sense started questioning the structural engineer and was left unconvinced by the response and recommendations set out.
Daniel returned to site later in the week with a director of the residents association and raised his concerns with the works that would cost in excess of £70,000 and organised a full drain survey, despite being advised this had been carried out by the previous managing agents and no faults were found.
The following week Daniel was on site with Broadwalk’s drainage experts and went through the entire drainage system to discover an unprecedented level of damage and collapse. The extent of the damage was so severe that we identified 31 areas of collapse or damage.
In addition Daniel came face to face with a rat in the grounds and later found 5 burrows into the brickwork of the building around the same area of the reported damp problems.
Daniel was pleased to report back to the association that not only had the cause of water ingress has been discovered, but the majority of the problem was a valid insurance claim or more importantly could be a responsibility of the local water authority.
In October 2011 legislation was brought in that all shared water and sewerage drains on private land are to be adopted by the local authority and any repair should not be the responsibility of the freeholder. In this case, the main sewer and it appears the rainwater drain are shared with neighbouring properties.
Daniel is currently in meetings and discussions with with both insurers loss adjusters and Thames Water to remedy the problems. The clients are kept updated of the situation and they are pleased with the actions of Broadwalk, one owner particularly pleased commented “It took you 2 weeks to solve a problem the previous managing agents could not solve in 5 years”
“I am very proud of this achievement it shows our fresh approach is already producing service charge savings in a commercial property we manage by 60% by simply cutting out unnecessary waste and this saving for the owners of Makinen House is an extra boost”.
Do you have a long term damp problem, or do not feel you receive a pro-active and cost saving friendly service, please email email@example.com or phone 01277 20 42 96 for more information.